Terms of Service

These terms govern the use of the conversation platform and services of LOOPTREE AI SRL ("LoopTree"). By creating an account or using the platform, the business that contracts it ("the Client") accepts them. If the Client signed an agreement with LoopTree, that agreement prevails over these terms.

1. The service. LoopTree provides a platform to connect messaging channels (such as WhatsApp and Instagram), handle conversations and configure artificial intelligence agents, along with custom implementation services. Features may change over time.
2. Accounts. The Client is responsible for the people it gives access to, for keeping its credentials secure and for everything done from its account.
3. Meta channels. By connecting WhatsApp, Instagram or Messenger, the Client accepts the applicable Meta terms, including the WhatsApp Business terms and Messaging Policy. The Client remains the owner of its number and accounts. Meta bills messaging charges directly to the Client; LoopTree bills for its own services.
4. Acceptable use. The Client agrees to:
   • have the consent of the people it messages;
   • not send spam or unsolicited messages, and honor opt-out requests;
   • not use the platform for activities prohibited by law or by Meta's policies, such as debt collection over WhatsApp, gambling, or selling regulated products without authorization;
   • not request full identity document, card or bank account numbers over chat.

   LoopTree may suspend a channel or account that breaks these rules or puts the platform at risk.

5. AI agents. Agent replies are generated by probabilistic models and may contain errors. The Client configures the knowledge, the rules and the cases in which a conversation is handed to a person, and must always offer a way to reach a person. LoopTree does not guarantee the accuracy of every reply.
6. Data. The Client is responsible for its customers' data. LoopTree processes it on the Client's behalf under the Privacy Policy and, where applicable, a data processing agreement. LoopTree does not use one Client's data to provide the service to another.
7. Prices and payment. As set out in the contracted proposal or plan. Non-payment may lead to suspension of the service.
8. Availability. LoopTree makes reasonable efforts to keep the platform available, but relies on third parties (Meta and cloud and artificial intelligence providers) and does not guarantee uninterrupted service, except as agreed in writing.
9. Intellectual property. The platform belongs to LoopTree. The Client's content and data belong to the Client.
10. Liability. To the extent permitted by law, LoopTree's total liability is limited to the amount the Client paid in the 3 months before the event giving rise to it, and LoopTree is not liable for indirect damages or lost profits.
11. Termination. Either party may end the service as agreed. Upon termination, LoopTree deletes the Client's data under the Privacy Policy.
12. Governing law. The laws of the Dominican Republic, with the courts of Santo Domingo.
13. Contact. LOOPTREE AI SRL · grivas@looptree.ai